The other night was my last night working in the front end department at my job. I've transferred out of that department to face and start working on the morning crew. I've lasted five months dealing with customers at the checkout. I'm sick of it, I'm sick of customers, and I'm sick of some of the slobs I work with. I'm not going to miss it.
It was also the last night I worked with Sandy. Sandy has been dealing with customers for thirty-something years. She has spent thirty years working at the front of a grocery store. She's probably sixty years old, is divorced and is a customer service manager, who is also tasked with the assisting the assistant manager in running the department.
Sandy always smiles. Sandy does all of her work with a smile. She's always satisfied with what she does, no matter how degrading customer service can be at times. No matter the fact that she's spent thirty years working up to what many see as a dead end. No matter what's really on her mind. Her smile is one of the best lessons on both life and work that I've ever had. If she can get through anything, so can I. I've survived the last four months of customer service with her ethic, but surely it applies beyond the menial workplace.
It's a lesson that is going to make a difference on me for a long time. Thank you, Sandy.
No comments:
Post a Comment